The Federal Circuit and Family Court of Australia (Division 2) (the Court) has opened a new purpose-built Migration Hub at the Parramatta Registry, which is a significant achievement towards enhancing access to justice for court users in Western Sydney.
The opening of the Migration Hub in Parramatta will mark the first time that migration Client Service Officers and Cultural Liaison Officers to directly support parties filing migration matters in person in Western Sydney.
Location details
Garfield Barwick Commonwealth Law Courts building, 1–3 George Street, Parramatta
Level 1 to file documents
Level 3 to access Cultural Liaison Officers and Judicial Registrar hearings.
New filing and support services are also now available at:
Terrace Tower Group building, 80 William Street, Woolloomooloo
Level 10 to file documents and access to dedicated migration Client Service Officers, Cultural Liaison Officers and Judicial Registrar hearings.
Why this is important?
Access to justice is central to the Court’s work. The Court is committed to supporting people from culturally and linguistically diverse (CALD) communities, including those who may be vulnerable, disadvantaged, or face barriers when engaging with court processes.
At the Migration Hub, court users can receive support from Cultural Liaison Officers and migration Client Service Officers. These staff can provide practical, in-person assistance throughout the court process to help court users to:
- understand court and filing processes
- access important information to assist them in navigating their migration matter
- access services across the Court’s migration network.
Cultural Liaison Officers and migration Client Service Officers cannot provide legal advice.
What the new Migration Hub offers
The Migration Hub in Parramatta, Western Sydney provides:
- in-person filing for migration applications
- hearing space for Judicial Registrars to conduct in-person court events for migration cases
- a purpose-built space for Cultural Liaison Officers to meet with litigants in-person
- access to trained migration Client Services Officers.
Existing services, listings and operations in these locations will continue as normal, and filing via eLodgment remains the most common way court users file material.
Supporting communities in Western Sydney
Chief Judge of the Federal Circuit and Family Court of Australia (Division 2), the Honourable William Alstergren AO, said the opening of the Migration Hub is an important step for the Court and for communities in Western Sydney.
“Importantly, people in Western Sydney involved in migration proceedings can now attend court services in person, close to where they live and work.
The new Hub brings key services directly into the community. This investment reflects the Court’s ongoing commitment to improving access to justice and reducing barriers to participation in the legal system”.
Funding and future services
The new facilities were delivered as part of the Commonwealth Government’s 2024–25 Budget. This investment supports the Court’s focus on accessible, user-focused services.
It also forms part of a broader program of improvements, including new migration facilities in Melbourne scheduled to commence operations in mid-2026.
Find out more
For further information, see: migration overview.
